What we will never compromise on
These are the standards that govern how Lizensa handles your data, your money, and your software licences. Each one is auditable; each one is enforced in code, not just on a slide.
Bank-grade security
TLS 1.3 in transit. AES-256 at rest. Card data tokenised by Stripe (PCI DSS Level 1). Two-factor authentication available on every account. Secrets stored in hardware-isolated key vaults — never on the application servers.
EU-regulated compliance
ISO 27001 information-security controls. GDPR (RODO) data handling with EU-only processing. EU Omnibus Directive on price transparency — the reference price you see is the genuine 30-day low. DSA single point of contact published in the imprint.
14-day money-back guarantee
EU consumer law gives you 14 days to change your mind on a digital purchase. Lizensa honours it without questions, as long as the licence key hasn't been activated. Read the full policy on the refunds page.
Transparent EU pricing
Every price is shown VAT-inclusive for consumers, with the legal entity, VAT ID and KRS number disclosed on every invoice. No drip pricing, no hidden currency conversion fees, no surprise renewals.
A human is always reachable
Trust questions, refund requests, security disclosures — every channel reaches a person, not a chatbot, in under 24 hours. Security@ goes straight to engineering; privacy@ goes to our data protection officer.
Who you are buying from
Lizensa is operated by a single registered Polish company. There is no shell, no marketplace seller in between, and no offshore reseller in the chain.
- Legal entity
- Digital Soft Distribution Sp. z o.o.
- Company registration
- KRS 0001113275, REGON 522974559
- EU VAT ID
- PL7011165318
- Registered address
- ul. Hoża 86/410, 00-682 Warszawa, PL
Still have questions?
Our help centre answers the most common security and refund questions. For anything we haven't covered, the team is one email away. Refund policy · Help centre